Refund policy

Cancellations

Submitting an order indicates acceptance of the following cancellation policy.

Because of the ongoing schedule and supply challenges  Balloon and Party cannot issue refunds but we will issue a credit for your purchase

  1. CANCELLATION AND CHANGE DEADLINES
  2. For purchases under $300

The deadline to modify an order is four days prior to delivery.  The deadline to cancel an order is 9am, Eastern Time (New York), 7 days prior to delivery.

For all cancelled orders a Store credit will be issued.

  1. For purchases over $300

The deadline to submit your request is 9am, Eastern Time (New York), 14 days prior to delivery.  Orders placed within 14 days of the scheduled delivery date cannot be refunded or fully credited.

Requests received after this deadline are subject to a cancellation charge ranging from 20% to 100% of the order value.

  1. HOW TO CANCEL AND CHANGE
    Please send your request by email to info@balloonscharlotte.com. Please consider your order canceled or changed only when you have received a confirmation by email.
  2. SEVERE WEATHER POLICY

    In the event of forecasted severe weather a representative from Balloon and Party will contact the customer at least one day prior to delivery to reconfirm, postpone, or cancel the order..

    Balloon and Party may not be able to change or cancel an order if the request is made on the delivery date.

    If Balloon and Party is unable to deliver an order due to inclement weather, the customer will be notified as soon as possible to arrange rescheduling or cancellation and credit.

COVID-19 Disclaimer-

Because of the uncertainty of the Virus pandemic, we are not able to give a monetary refund, However, we can issue a store credit to be used at a future date.

As we continue to battle Covid 19 and your event is cancelled for safety reasons a store credit will be issued.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.